FilmLook support

How can we help?

Email [email protected]. Please include your device model, iOS version, and a short description of what happened. Do not email private photos unless they are needed and you choose to share them.

How do I save a photo?

Open a photo, choose a look, then tap Save. The first time, allow FilmLook to add photos to your library. FilmLook only asks for the access needed to save the finished image.

Why can I not see purchase options?

Check your internet connection and make sure the App Store is available. Close FilmLook, open it again, and tap Try Again. Apple provides the product details and completes all payments.

How do I restore a purchase?

Open Settings in FilmLook and choose Restore Purchases. Use the same Apple Account that made the purchase.

How do I cancel a subscription?

Open the Settings app on your device, tap your Apple Account name, tap Subscriptions, then choose FilmLook. Apple manages cancellation and billing.

What happens after the free period?

All features are available for three calendar months from the first App Store download. After that, choose monthly, yearly, or lifetime access to continue saving edited photos.

Are my photos uploaded?

No. FilmLook edits photos on your device. FilmLook does not require an account and does not upload your photos to FilmLook servers.